Return and refund policy

Effective Date: July 30, 2026

At celfyxst.shop, our goal is to provide customers with a reliable and enjoyable shopping experience. If you are not fully satisfied with your order, you may request a return under the following guidelines.

Return Eligibility

Returns may be requested within 30 days after the package has been delivered.

To qualify for a return:

• The product must be unused, clean, and in its original condition.
• All original packaging, accessories, manuals, and labels should be included.
• Proof of purchase or the original order confirmation is required.

Products that have been damaged through improper use, unauthorized modification, or accidental misuse after delivery are not eligible for return.

How to Request a Return

Before returning any merchandise, please contact our customer support team.

Email: info@celfyxst.shop

Please provide:

• Your order number
• Product name
• Reason for the return
• Photos if the item arrived damaged, defective, or incorrect

Once approved, we will provide detailed return instructions.

Return Inspection

Returned merchandise will be inspected after arrival to verify that it satisfies the return requirements.

Customers will be notified of the inspection result by email.

Refund Processing

Approved refunds are generally issued within 5–10 business days after the inspection has been completed.

Refunds are credited to the original payment method whenever possible.

Return Restrictions

Products returned outside the approved period or failing to meet the eligibility requirements may not qualify for a refund.